Term & Conditions


Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Marquis's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


Ownership

The term 'Marquis Taxi' or 'us' or 'we' refers to the MARQUIS MOBILITY SOLUTIONS PRIVATE LIMITED whose registered office is Plot No 481, Saheed Nagar, Bhubaneswar - 751007.' The term 'you' refers to the user or viewer of our website.



ELECTRONIC COMMUNICATIONS

When you use the our Platform or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through our platform. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


USING OUR SERVICES

You must follow any policies made available to you within our Services.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content that you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Do not remove, obscure or alter any legal notices displayed in or along with our Services.
In connection with your use of the Services, we may send you service announcements, administrative messages and other information. You may opt out of some of those communications.
Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.
Some of our offered services have additional terms & conditions that apply. Those terms & conditions are listed separately and apply to your use of such services. If at anytime, if the terms listed between those additional terms & the terms listed in this document seem to overlap, then the terms that are more specific, more restrictive in scope or more directly applicable to the use-scenario shall be applicable.



SECURITIES

We give prioritiesto guest and chauffeur safety always.
Guest's pickup and drop address must be a valid residential, commercial (office, hotel, shopping mall, markets etc.) or public places (railway stations, airports, bus depots or any other known landmarks). Any isolated area where chauffeur safety may be a concern shall not be considered as a valid pickup address. The chauffeur reserves the right to refuse a pickup from such location which he deems to be unsafe. The guest shall be required to select a valid and acceptable pickup point in such a case.
We advise and encourage ourguest to verify the identity of the chauffeur before the trip begins to confirm if they are travelling with the same person as assigned by Marquis. We also request our customers to verify car license plateand confirm if they are commercial (yellow plated) and matches the details provided by Marquis.
Similarly, the chauffeur may seek guest's identification proof to ensure that he is picking the right person(s) for the trip.
Considering safety of both Guest and Chauffeur in mind, we usually do not allow a Chauffeur to drive continuously for more than 6 hours at a stretch to avoid Chauffeur fatigue and encourage change of Chauffeur and if required, vehicle from major break points in the journey.


REQUIREMENTS AND CONDUCT

The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity.
You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes.
By use of our services you undertake the responsibility to ensure that the service meets your needs and expectations. We provide the service ‘as-is' and do not make any commitment to the content, nature, reliability or safety of the service.
You will not in your use of the Services cause nuisance, annoyance, inconvenience, personal or property damage, whether to the Third Party Provider or any other party.
IN CERTAIN INSTANCES, GOZO CABS AND / OR PARTNER PROVIDERS MAY REQUIRE YOU TO PROVIDE PROOF OF IDENTITY TO ACCESS OR USE THE SERVICES, AND YOU AGREE THAT YOU MAY BE DENIED ACCESS OR USE OF THE SERVICES IF YOU REFUSE TO PROVIDE PROOF OF IDENTITY. NO CANCELLATION REFUND (100% AMOUNT OF THE BOOKING SHALL BE CONSIDERED AS DUE BY CUSTOMER) SHALL BE ISSUED IF WE DENY SERVICE DUE TO REFUSAL TO PROVIDE PROOF OF IDENTITY.



CANCELLATION

We have designed our cancellation policy to enable customers to have the most flexibility and convenience in travel. You may cancel your booking with us any time before your scheduled date and time of pickup. This may be done using the Gozo Website by logging with your registered credentials or by calling us or by writing a mail anytime on the 24x7 Customer Care Helpline +91 90518-77-000 or at care@marquismail.com.


REFUND POLICY


  • No refund applicable booking cancel before 1Hr 59min of Schedule Reporting Time
  • Refunds only will be done in online mode & to the same source of account
  • No refunds can be claimed after 30 days of cancellation of booking



FORCE MAJEURE

Marquis shall not be liable or responsible for its failure to perform or delay in performance of the service obligations if such failure or delay is attributable to or arises out of any Force Majeure Event.

"Force Majeure Event" means an event that is not within the reasonable control of the Party whose performance is affected thereby and shall include any of the following events:


  • Acts of God or elements (such as, but not limited to, fire, explosions, drought, tidal waves, flood, frost, earthquake, storm, lightning, hurricane, landslide, tornado, epidemic or pandemic),
  • war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;
  • rebellion, revolution, insurrection, violent demonstrations, sabotage, or military or usurped power, or civil war;
  • riot, commotion, strikes, go slows, lock outs or disorder, breach of peace, civil unrest, labour unrest,
  • acts or threats of terrorism.
  • action of statutory authorities, unions, local or central governments, civil or military authorities,
  • telecommunication failure, quarantine or due to any other unforeseeable circumstances beyond the control of Marquis.

For the duration of a Force Majeure event, the service obligations of Marquis will be put on hold. Once the event has ended, the service may recommence. Marquis shall not be responsible for disruption or cancellation of customer plans due to cancellation or delay in services by Marquis due to reasons attributable to Force Majeure Events. Our service levels may be degraded while such Force Majeure events shall in effect and we shall in earnest, try to make you aware of how it affects our service.